Mobile UX design for Google Design Challenge
This project was my response to the individual design challenge I received from Google for the UX Summer Internship 2020. Few weeks after my submission, Google canceled their UX internship program due to the COVID-19.
Your school wants to strengthen the community by encouraging experienced students to connect with new students and help them adjust to campus life. Design an experience that allows mentors and mentees to discover each other. Consider the needs of both mentors and mentees, including how someone may become a mentor and how to connect mentors to mentees.
User Research, Journey Mapping, Wireframing, User Testing, Prototyping
1 Week (14 hrs/day)
This project presents a solution to help students find mentors for their needs and facilitates the communication between mentors and mentee at UT Austin campus.
This project started with generative and secondary research. I talked to 5 students about their experience of being a mentor and/or mentee in the campus and also explored existing organizations and models that are serving students. After that I found the main pain points that the solution must address.
Some of the underlying ideas in this project are :
Intelligent categorization of students based on their interests and social life
Proposing a suggestion system that helps students find the right mentor for their specific needs
Linking to social media
Receiving a message for help
Setting reminder for later review
Accepting and sharing contacts
Writing the Request
Selecting the mentor
I started working on the project by brainstorming for generating questions that might help me discover major characteristics of the challenge.
Basic takeaways from the initial brainstorming practice were:
The flow that shows how a mentor-mentee interaction
Questions that help me identify users' needs
I prepared my questions for mentors and mentees as an output of brainstorming process:
Talking to 5 users whom 2 of them have had experience of being a mentor and all 5 had been a mentee sometime in the past.
I researched the existing mechanisms at UT Austin for mentor-mentee relationships.
Sanger Learning Center is the largest and the most recognized one. Therefore, I decided to go there and take a look at the center and if possible talk to the administrators (as a potential 3rd user group) to see what their needs are and how their experience is using the current system. I did so and found out that the University considers clear boundries for academic and non-academic services that can offer to students.
Second Round User Research
I talked to 4 students about their experience of having or being a mentor specifically for non-academic purposes. Key findings are:
Persona and Journey Map
After defining personas I turned all the findings into journey+empathy maps for mentees and mentors
Community interaction Models
I identified two models of community interactions that provide the context for communication and might generate a mentor-mentee relationship:
For a solution to provide the user with a good experience, it must have the following characteristics: